Refund policy
We have a 48 hour return policy, which means you have 48 hours after receiving your item to request a return if it was the incorrect item or damaged only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at countryimpressionsboutique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at countryimpressionsboutique@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, Unfortunately, we cannot accept returns on sale items or custom items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
You will be responsible for paying for your own shipping cost for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. We ship all orders as quickly as possible, but please be aware that there may be processing delays in shipping during sale events and holidays. If you need to receive you package by a specific date, you can always email us. We do not ship on Sundays.
Lost or Stolen Packages
Shipments lost or misdirected in transit to the destination will be re-shipped to the customer once it has been determined the original shipment cannot be delivered. We are not responsible for lost or stolen shipments when an incorrect address has been provided by the customer. Any packages returned to us as undelivered will be re-shipped at the customer's expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for the customers to provide to the U.S>Postal Service to file a claim.